…a head of department who’d like to help lead her people through a change:
Before she can win support for the change, she has to communicate in a way that inspires her key stakeholders (must-have #1).
Next, she has to collaborate in a way that motivates her partners and stakeholders to take action (must-have #2).
And before she can lead or influence anyone to do anything, she has to connect with them on a human level must-have (#3).