manage change

How To Manage Complex Change With People First

Agility = the power of moving quickly and easily (

To adapt to new and emerging challenges, complex change demands an agile approach.

Think about it – by the time you communicate your change strategy, something significant could have changed. Hence, need for agility.

Relational = concerning the way in which two or more people or things are connected (

Remote teams, virtual communication and working across functions all increase the complexity of work relationships.

Nevertheless, it’s never been harder nor more important to connect to the people you collaborate with and lead.

Regardless of your change management approach, success at an individual, team and organizational level depends on the quality of your work relationships.

Therefore, if you want to effectively manage complex change, you’ve got to lead with a relational and an agile approach.


3 Reasons Why Relational Organisational Gestalt Works

1. It’s agile, not fixed.

As established, the fields of People Development and Change have grown increasingly complex.

Fixed, one-size-fits-all methodologies no longer work to manage complex change.

According to Relational Change co-founder Marie-Anne Chidiac, a new approach is needed to “tackle the uncertainty and uniqueness of emergent change situations”.

2. It’s supportive, not manipulative.

Guided by “The Paradoxical Theory of Change”, it aims to supports others to become more of who they are, not who they are not.

Here’s why I embrace this BIG LITTLE THEORY:

Moreover, “Gestalt treats human complexity as an asset to be harnessed.” No manipulation, no resistance.

3. It’s holistic and relational, not partial or transactional.

Influenced by Gestalt theory, it incorporates relevant principles from philosophy (Dialogue) and Organization Developmental (Systems Theory).

Above all, it’s an approach which is anchored in a firm understanding of human behavior with an emphasis on our interconnectedness.

Humans make connections. Machines make transactions.


One-size-fits-all methodologies no longer work to manage change or messy work relationships. 

Therefore, an agile and relational approach is required to manage complex change.

My best advice: Make your change management approach agile with your people front and center.

Here’s why I believe: The HOW Is More Important Than The WHAT.

Thanks for reading,


P.S. If you’d like my guidance on how to manage your complex change, book a FREE STRATEGY CALL with me.


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  • Tim, Love the way you connect Beisser’s Paradoxical Theory of Change to supportive, non-manipulative change. A very pertinent point for change implementation.

    • Thanks, Steven! BTW, have you seen the new HBR article The Feedback Fallacy? It simply reenforces Beisser’s Theory which is now almost 50 years old:).